A significant number of phone calls was also being received by the
County Suicide Prevention Service 'hotline' from active duty military,
military veterans and retired military of all Services, and from members
of their families. Many, if not most, such calls (to the SPS) required
information or actions from a military or other government entity.
The SPS policy was to not disclose a caller's identity: Protecting a
hotline caller's identity is (or was at the time) generally practiced by most
crisis intervention centers unless the situation was an imminent life-death
crisis.
Organized, volunteer-staffed, telephone suicide prevention 'hotline'
services were beginning to appear in the larger cities throughout the U.
S. in the late '60s; less than a hundred were in operation across the U S
at the time. In order that I might better understand the 'suicide'
phenomenon and to accomplish my duties in support of the USAF IG
Complaints System, I became a regular volunteer at the SPS, attended
their ongoing paraprofessional upgrade training, and worked a shift on
the hotline.
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